IMPROVING PRODUCT AND SERVICE QUALITY THROUGH EFFECTIVE QUALITY MANAGEMENT SYSTEMS

Authors

  • Eshija Shehabi Faculty of Economics, University of Tetovo, Tetovo, North Macedonia

DOI:

https://doi.org/10.58885/ijllis.v10i12.59esh

Keywords:

Quality management, product quality, service quality, ISO 9001, continuous improvement, influencing factors, organizational efficiency.

Abstract

The caliber of products and services is a crucial determinant for the sustained success of enterprises in an increasingly competitive marketplace. The establishment of the Quality Management System (QMS) is a crucial method for maintaining, regulating, and perpetually enhancing quality within businesses. This study seeks to examine the function of Quality Management Systems (QMS) in enhancing operational efficiency and satisfying consumer needs, while also addressing both internal and external issues that directly affect the quality of products and services. Factors such as organizational culture, human resource capabilities, technology, process management, and the influence of legislation and market demands are recognized through theoretical study and the evaluation of practical instances. The findings indicate that success in quality management relies on the incorporation of these factors into an effective and sustainable management system. The study concludes with suggestions for enhancing quality management methods and formulating strategies aimed at continual improvement.

References

Angelov, K., Stanoevska, K., & Zhelezarovska, T. (2012). Total quality management – Theory and practice. Skopje: Faculty of Economics.

Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Educational Services.

Durankev, B. (2009). Strategic marketing. Sofia: University of National and World Economy Press.

Gramatikov, D. (2004). Menaxhimi i cilësisë. Shkup: Fakulteti i Shkencave Teknike.

International Organization for Standardization. (2015). ISO 9001:2015 – Quality management systems – Requirements. Geneva: Author.

Ristevska-Jovanovska, S. (2010). Quality management systems and competitiveness of organizations. Skopje: Faculty of Economics.

Robbins, S. P., & Coulter, M. (2002). Management (7th ed.). Upper Saddle River, NJ: Prentice Hall.

Shuklev, B. (2013). Strategic management. Skopje: Faculty of Economics.

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Published

2022-01-20

How to Cite

Eshija Shehabi. (2022). IMPROVING PRODUCT AND SERVICE QUALITY THROUGH EFFECTIVE QUALITY MANAGEMENT SYSTEMS. ANGLISTICUM. Journal of the Association-Institute for English Language and American Studies, 10(12), 59–63. https://doi.org/10.58885/ijllis.v10i12.59esh

Issue

Vol. 10 No. 12 (2021)

Section

Volume 10, No.12, December 2021

License

Copyright (c) 2021 Author

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